This Privacy Policy sets forth the practices of ITHelix LLC (“Company,” “we,” “our,” or “us”) regarding the collection, use, disclosure, and protection of personal and technical information in connection with the provision of IT services.
Scope:
This Policy applies to all clients, users, and stakeholders who engage with our IT services, including managed support, infrastructure maintenance, cloud solutions, and related technical operations.
Information Collected
We may collect the following categories of information:
Identification Data: Name, business affiliation, contact details
Technical Data: IP addresses, device identifiers, system logs, and diagnostic information.
Transactional Data: Service requests, support tickets, billing records.
Communications: Emails, phone records, and other correspondence related to service delivery.
Legal Basis for Processing:
Processing of personal data is conducted under one or more of the following legal bases:
Performance of contractual obligations.
Compliance with applicable laws and regulations.
Legitimate business interests, including service improvement and security.
Consent, where expressly required.
Use of Information:
Collected information is used for:
Delivering IT services and fulfilling contractual commitments
Monitoring, troubleshooting, and maintaining system performance.
Ensuring cybersecurity and preventing unauthorized access.
Conducting audits, compliance checks, and risk assessments.
Communicating with clients regarding services, updates, and incidents.
Disclosure of Information:
We do not sell or lease personal data. Information may be disclosed only:
To authorized employees and contractors bound by confidentiality obligations.
To third-party service providers engaged under strict data protection agreements.
As required by law, regulation, or court order.
To protect the rights, property, or safety of the Company, its clients, or the public.
Data Security:
We employ industry-standard safeguards, including:
Encryption of sensitive data in transit and at rest.
Role-based access controls and authentication mechanisms.
Regular vulnerability assessments and penetration testing.
Incident response protocols to address potential breaches.
Data Retention:
Data is retained only for the duration necessary to fulfill service obligations or comply with legal requirements. Upon expiration of retention periods, data is securely deleted or anonymized.
International Data Transfers:
Where applicable, data may be transferred across jurisdictions. Such transfers will comply with relevant data protection laws, including the use of Standard Contractual Clauses or equivalent safeguards.
Rights of Data Subjects:
Individuals may exercise rights under applicable data protection laws, including:
Right of access to personal data.
Right to rectification or erasure
Right to data portability.
Requests may be submitted to the contact information provided below.
Cookies and Tracking:
If applicable, we may use cookies or similar technologies to improve service performance and user experience.
Policy Updates:
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our official website and, where material, communicated directly to clients
Contact Information:
For inquiries regarding this Privacy Policy or data protection practices, please contact:
ITHelix LLC 73 Ocean Ave, Staten Island, NY 10305 info@ithelix.com (212) 977-5255
